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Sonoma County In-Home Supportive Services Public Authority

Urgent On-Call

Jump to: Regular Service | Week-end/Holiday Service | Urgent Substitute Provider Program Q&A

Urgent Substitute Provider Program (USPP)

Phone: (707) 565-5719 or (800) 601-4222
Funded by Sonoma County Human Services Department
Regular Service

Call: (707) 565-5719 or (800) 601-4222. If you get voice mail, leave your name and number and a Registry Coordinator will return your call within the hour.


Staff Hours: 8:00 a.m. to 4:00 p.m. Monday through Friday. Evening and weekend service can also be scheduled during these hours.

Week-end/Holiday Service

Call:(707) 565-5719 or (800) 601-4222. A voice mail message will give you the phone number of a Home Care Agency to call.

Agency Hours: 4:00 p.m. - 8:00 p.m. on the eve of a holiday. Friday evenings; 8:00 a.m. - 8:00 p.m. on Holidays, Saturdays and Sundays

Urgent Subsitute Provider Program Q&A

Who is eligible for Urgent Substitute Provider Program (USPP)?

  • Residents of Sonoma County and Currently enrolled In-Home Supportive Services (IHSS) Consumers/ Recipients, and Individuals with an urgent need for critical services due to the unexpected and temporary absence of a regular provider.
What USPP Services are available?
  • Personal care,
  • Nutritional services,
  • Provisioning of fuel for heating or cooking,
Who will provide USPP Services?
  • Providers from home care agencies contracted by the IHSS Public Authority.
Do I have to pay for the service?
  • No, the service is free.
How does the USPP Work?
  • When an IHSS consumer calls USPP, an in-take person will interview the consumer over the phone to determine eligibility for assistance.
  • If the consumer is eligible, a caregiver from a home care agency will be dispatched to the consumer’s home.
  • The home care provider will assist the consumer with the defined urgent care needs.
Are there limits to the service?
  • USPP is intended to provide temporary, but not long-term urgent assistance.

What are my obligations?
  • To provide a safe and courteous working environment for the home care provider.
  • To require providers to do only the agreed upon services.
How can I help to improve the service?

  • Please fill out and return the evaluation questionnaire you will receive in the mail after you have used this service.